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Merchandise purchased from Art of Pottery may be returned within 15 days of delivery if accompanied by original receipt and be in new condition and in the original packaging. Items that show wear and tear will not be accepted for refund. Returns must be pre-authorized by emailing firstname.lastname@example.org. Buyer assumes responsibility for all return shipping costs as well as any other expenses incurred to return the item to Art of Pottery. The actual cost of shipping the item to you will not be credited or refunded. Please inspect your items immediately upon delivery. Claims for defective or damaged items must be filed within 5 days of delivery. Claims received after 5 days of delivery will be subject to respective carrier's warranty policies.